Damage Policy
It doesn't happen often, but sometimes items do arrive damaged. All packages are insured to the original shipping destination for 24 hours after delivery. Please inspect your shipment immediately for damage and accuracy.
- If a signature is not required and something is damaged please notify us within 24 hours of delivery. We will need pictures of the damage. If we are not available by phone after hours or on the weekend, you can contact us via email. All damage needs to be reported in 24 hours. After 24 hours, the insurance is void.
- Truckline or oversized shipments are sometimes signature required. If the packaging is visibly damaged, please check the entire contents with the driver present and note all damage on the delivery receipt. Please do not refuse a package. If the packaging is intact with no visible damage, please inspect it within 24 hours of delivery. All damage needs to be reported in 24 hours. After 24 hours, the insurance is void.
- NOTE: Gas tanks are made from steel. They may arrive with dings, bent corners, scratches and other imperfections that do not diminish the functionality of the tank to do its job- hold fuel. A tank is a non-cosmetic addition to a vehicle and are not subject to claims or returns due to appearance issues.
Missing Items:
All packages need to be inspected for accuracy within 24 hours of delivery. If there is an item missing from your order, we will need to be notified within that 24 hours of inspection/delivery. If you were not notified of a back order but it is noted on the invoice; we will ship when it becomes available and you do not need to contact us.
Returns Policy
All products are returnable in unused condition up to 6 months after the original purchase date with receipt. If you wish to return a product because you do not need it, have changed your mind or ordered in error, you will be subject to the cost of the return shipping as well as the initial shipping (even on items with free shipping). If you are returning a product because it is defective or not as described you would not be subject to any charges. Exchanges and refunds are processed once we have received our item back in unused condition, usually within 5-7 business days. If for some reason we are unable to refund the original payment method, you will be issued a check.
- NOTE: Gas tanks are made from steel. They may arrive with dings, bent corners, scratches and other imperfections that do not diminish the functionality of the tank to do its job- hold fuel. A tank is a non-cosmetic addition to a vehicle and are not subject to claims or returns due to appearance issues.
